← Care Queue 98 · Root Cause / Quality Review
Staff · Desktop 1440 + Mobile 390 · English LTR
CONCEPT · CLOSES THE CUSTOMER CARE FAMILY

Root Cause & Quality Review

Closed cases feed a weekly review that assigns root cause and, where the cause is supplier-side, a quality consequence — reviewed by Commercial & Contracting, not decided here.

Case Root cause Supplier Consequence Status
CASE-1024 Voucher delivery process gap, internal — Internal process fix, no supplier action CLOSED
CASE-1010 Supplier repeatedly late on pickup, 3rd incident Krabi Transfer Group Flagged to Commercial for contract review ESCALATED
CASE-0998 Weather cancellation, no supplier fault Andaman Sea Tours Co., Ltd. None — force majeure CLOSED
CASE-0981 Allergy communication gap at dinner service Chao Phraya River Cruises Pending — awaiting supplier response PENDING
MOBILE 390×844 — REVIEW ON THE GO
Quality review
{{ r.cause }}
{{ r.supplier }}
← Back to Care Queue Supplier Commercial Profile →